Lady's Way, LLC

Website Terms & Conditions

Website Terms and Conditions

Effective Date: July 31, 2026
Last Updated: July 31, 2026

Welcome to www.ladysway.org. This website is owned and operated by Lady’s Way, LLC (“Lady’s Way,” “we,” “us,” or “our”).

These Website Terms and Conditions govern your access to and use of this website, including its pages, content, forms, features, and related online services.

By accessing or using this website, submitting a website form, or selecting a box indicating that you agree to these Terms and Conditions, you acknowledge that you have read, understood, and agreed to be bound by these terms.

If you do not agree with these Terms and Conditions, please do not use this website or submit information through its forms.

1. Purpose of This Website

This website provides general information about Lady’s Way, LLC and the home-care and related services we may offer.

The website may allow visitors to:

  • Learn about Lady’s Way;

  • Review descriptions of available services;

  • Submit general questions;

  • Request information;

  • Request an initial consultation;

  • Express interest in receiving services; and

  • Contact Lady’s Way.

Website content is provided for general informational and business-communication purposes only.

2. No Medical Advice

The information available through this website is not intended to provide medical advice, nursing advice, diagnosis, treatment, counseling, or emergency assistance.

Information presented on this website should not be used as a substitute for advice from a physician, nurse, licensed therapist, pharmacist, or other qualified healthcare professional.

You should consult an appropriate licensed professional regarding questions about:

  • Medical conditions;

  • Diagnoses;

  • Symptoms;

  • Medications;

  • Treatment decisions;

  • Medical equipment;

  • Mental-health concerns; or

  • Changes in a person’s health or functional condition.

Do not disregard professional medical advice or delay seeking medical care because of information found on this website.

3. Medical Emergencies

This website and its contact form are not monitored as emergency communication systems.

Do not use this website, email, or the contact form to report:

  • A medical emergency;

  • A life-threatening situation;

  • Suspected abuse or neglect requiring immediate intervention;

  • A mental-health crisis;

  • A medication emergency; or

  • Any situation requiring immediate assistance.

For a medical or life-threatening emergency, call 911 or go to the nearest emergency department.

4. No Client or Provider Relationship Created

Accessing this website, communicating with Lady’s Way through the website, or submitting a contact form does not by itself create:

  • A caregiver-client relationship;

  • A healthcare provider-patient relationship;

  • A contractual service relationship;

  • An employment relationship;

  • A fiduciary relationship; or

  • Any obligation for Lady’s Way to provide services.

A service relationship begins only after all required assessments, eligibility reviews, authorizations, consents, service agreements, payment arrangements, and other applicable documents have been completed and accepted by Lady’s Way.

5. Service Requests and Availability

Submitting an inquiry or service-request form does not guarantee that Lady’s Way will accept, schedule, or provide the requested service.

Services may be subject to:

  • Staff availability;

  • Geographic service areas;

  • Scheduling capacity;

  • Client needs;

  • Safety considerations;

  • Required assessments;

  • Payment arrangements;

  • Insurance or program authorization;

  • Licensing or regulatory requirements;

  • Service eligibility; and

  • Execution of a written service agreement.

Lady’s Way may accept, decline, postpone, or refer a service request when appropriate and permitted by law.

6. Website Descriptions Are Not Service Contracts

Descriptions of services, schedules, rates, packages, qualifications, service areas, or other information appearing on this website are general descriptions only.

Website information does not constitute a binding quote, guarantee, authorization, care plan, or service agreement.

Final services, responsibilities, rates, schedules, cancellation terms, and payment requirements will be established in the applicable written agreement, care plan, authorization, estimate, or other documentation.

When a written agreement conflicts with general website information, the signed written agreement will control.

7. Accuracy of Website Information

Lady’s Way makes reasonable efforts to provide accurate and current website information. However, website content may occasionally contain:

  • Typographical errors;

  • Outdated information;

  • Technical errors;

  • Incomplete descriptions;

  • Service changes; or

  • Other inaccuracies.

We do not guarantee that all website content will always be complete, current, or error-free.

Lady’s Way may correct, update, remove, or modify website content without prior notice.

8. User Responsibilities

You agree to provide accurate, current, and complete information when communicating with Lady’s Way.

You may not:

  • Submit false, misleading, fraudulent, or impersonated information;

  • Use another person’s information without authorization;

  • Attempt to gain unauthorized access to the website or its systems;

  • Introduce viruses, malicious code, automated scripts, or harmful technology;

  • Interfere with website operation or security;

  • Use the website for unlawful, threatening, harassing, abusive, or discriminatory purposes;

  • Collect information about other website users;

  • Copy or exploit website content for unauthorized commercial purposes;

  • Misrepresent your relationship with Lady’s Way; or

  • Use Lady’s Way’s name or branding in a misleading manner.

Lady’s Way may restrict or block access when website misuse or a security threat is suspected.

9. Sensitive and Health Information

The general website contact form is intended for basic inquiries and service requests.

Do not submit the following through the general contact form:

  • Medical records;

  • Detailed diagnoses;

  • Medication lists;

  • Social Security numbers;

  • Medicaid or Medicare identification numbers;

  • Insurance identification numbers;

  • Financial account information;

  • Payment-card information;

  • Passwords;

  • Government identification documents; or

  • Other sensitive health or identity information.

When sensitive information is required for service enrollment or care coordination, Lady’s Way will provide or identify an appropriate method for submitting that information.

10. Privacy

Your use of the website is also subject to the Lady’s Way Privacy Policy, which explains how information may be collected, used, retained, protected, and disclosed.

The Privacy Policy is incorporated into these Terms and Conditions by reference.

11. Electronic Communications

When you submit a website form, send an email, or otherwise communicate electronically with Lady’s Way, you consent to receive responsive communications through the contact information you provided.

Electronic communications may include:

  • Responses to your inquiry;

  • Requests for additional information;

  • Appointment or consultation communications;

  • Service-related notices; and

  • Administrative follow-up.

Submitting a form does not automatically enroll you in promotional text messages or recurring marketing communications.

Standard telephone, text-message, internet, or data charges imposed by your service provider may apply.

Email and ordinary text messaging may not always be secure. Do not use unsecured communications to send highly sensitive information unless specifically instructed to do so.

12. Intellectual Property

Unless otherwise stated, the website and its original content are owned by or licensed to Lady’s Way, LLC.

Protected materials may include:

  • The Lady’s Way name;

  • Logos;

  • Branding;

  • Website design;

  • Written content;

  • Service descriptions;

  • Graphics;

  • Forms;

  • Photographs;

  • Videos;

  • Downloadable materials; and

  • Other original website content.

You may view or print website content for your personal, noncommercial use.

You may not reproduce, republish, distribute, sell, modify, display, license, or commercially exploit protected website materials without written authorization from Lady’s Way or the applicable rights holder.

13. Third-Party Content and Links

This website may contain links to third-party websites, services, resources, platforms, or government agencies for convenience or informational purposes.

Lady’s Way does not control third-party websites and does not guarantee their:

  • Accuracy;

  • Availability;

  • Security;

  • Privacy practices;

  • Accessibility;

  • Products;

  • Services; or

  • Content.

The inclusion of a third-party link does not necessarily mean Lady’s Way endorses or assumes responsibility for the third party.

Your use of a third-party website is governed by that website’s own terms and privacy practices.

14. Testimonials, Images, and Examples

Any testimonials, experiences, illustrations, service examples, or scenarios appearing on the website are provided for informational purposes.

Individual experiences and service outcomes may vary. No testimonial or example guarantees that another person will receive the same experience or result.

Stock photographs or illustrative images may feature models who are not Lady’s Way clients, employees, caregivers, or service recipients.

15. Disclaimer of Warranties

To the fullest extent permitted by applicable law, this website is provided on an “as is” and “as available” basis.

Lady’s Way does not make an express or implied warranty that:

  • The website will always be available;

  • Website access will be uninterrupted;

  • The website will be free from errors or harmful components;

  • All information will always be complete or current;

  • A submitted inquiry will result in services; or

  • Website content will be suitable for every visitor’s circumstances.

Nothing in these Terms excludes a warranty or protection that cannot legally be excluded.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Lady’s Way, LLC and its owners, officers, employees, contractors, representatives, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to:

  • Use of or inability to use the website;

  • Reliance on general website information;

  • Website interruptions;

  • Unauthorized access caused by circumstances outside our reasonable control;

  • Third-party websites or services;

  • Delays in responding to a website inquiry; or

  • Information voluntarily submitted through an inappropriate or unsecured channel.

These limitations do not apply where liability cannot lawfully be limited or excluded.

Nothing in these Terms is intended to waive a consumer right, legal remedy, or statutory protection that cannot legally be waived.

17. Indemnification

To the extent permitted by law, you agree to be responsible for losses, claims, or expenses arising from your unlawful use of the website, violation of these Terms, infringement of another person’s rights, or submission of information you were not authorized to provide.

This provision does not require a consumer to waive any nonwaivable right or protection under applicable law.

18. Accessibility

Lady’s Way seeks to make its website reasonably accessible.

Visitors who experience difficulty accessing website content or using a website feature may contact Lady’s Way by telephone or email for assistance or to request information in another reasonably available format.

19. Governing Law

These Terms and Conditions are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles, except where applicable law requires otherwise.

To the extent a legal dispute concerning only the use of this website may lawfully be assigned to a specific location, the appropriate state or federal courts serving Hamilton County, Tennessee will have jurisdiction.

This section does not eliminate any consumer right to bring a claim in another location when applicable law permits or requires it.

20. Severability

If any portion of these Terms and Conditions is determined to be invalid, unlawful, or unenforceable, that portion will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue in effect.

21. No Waiver

A failure by Lady’s Way to enforce a provision of these Terms does not waive the right to enforce that provision or another provision later.

22. Changes to These Terms

Lady’s Way may update these Terms and Conditions to reflect changes in:

  • Website features;

  • Business practices;

  • Services;

  • Technology;

  • Security needs; or

  • Legal and regulatory requirements.

Updated Terms will be posted on this page with a revised “Last Updated” date.

Changes will apply prospectively unless applicable law permits and appropriate notice supports another effective date.

Continued use of the website after updated Terms are posted constitutes acknowledgment of the revised Terms.

23. Contact Information

Questions about these Website Terms and Conditions may be directed to:

Lady’s Way, LLC
Chattanooga, Tennessee
Email: ladysway@ladysway.org
Telephone: (423) 326-6557
Website: www.ladysway.org